Return, Cancellation & Refund Policy
Vault X Relics
We want every Vault X Relics customer to be satisfied with their purchase. This policy explains our procedures for cancellations, returns, exchanges and refunds.
1. Order Cancellations
Orders may be cancelled before production, personalisation or fulfilment has begun. If your order has already entered production or has been dispatched, it may no longer be possible to cancel it.
2. Returns
Eligible products may be returned within 14 days of receiving the order. Items must be unused, unworn, unwashed and returned in their original condition and packaging.
Please contact Vault X Relics before returning an item so that return instructions can be provided.
3. Limited, Custom and Personalised Relics
Certain Vault X Relics products are produced as limited editions, made-to-order items or personalised pieces. Where permitted by applicable law, these products cannot be returned simply because of a change of mind once production has begun.
This does not affect your rights if an item is defective, damaged, incorrectly supplied or otherwise does not conform to your order.
4. Damaged, Defective or Incorrect Items
If you receive a damaged, defective or incorrect product, please contact us as soon as reasonably possible after receiving the order. We may request photographs or other information so that we can assess the issue.
Where appropriate, Vault X Relics will arrange a replacement, repair, exchange or refund in accordance with applicable consumer law.
5. Refunds
Once an approved return has been received and inspected, we will notify you of the outcome. Approved refunds will be processed back to the original payment method where possible.
Processing times after a refund has been issued may vary depending on the payment provider or financial institution.
6. Return Shipping
For ordinary change-of-mind returns, the customer may be responsible for return delivery costs where permitted by law.
Where an item is confirmed to be defective, damaged or incorrectly supplied, return costs will be handled in accordance with applicable consumer protection requirements.
7. Consumer Rights
Nothing in this policy is intended to limit or exclude any rights or remedies available to consumers under applicable South African consumer protection legislation.
8. Contact Us
For cancellations, returns, refunds or questions about this policy, please contact:
Vault X Relics
Email: vaultxrelics@outlook.com
Website: vaultxrelics.com
Last updated: 31 August 2026